Customer Success Manager
With a rapidly expanding customer base across Europe and the U.S, we’re building out our Customer Success team and seeking an experienced CSM to join us. You will drive customer success by ensuring adoption, engagement, and retention. Working closely with customers and internal teams, you'll help build scalable CS processes while delivering top-tier support and project management.
Responsibilities
- Manage kick-off meetings and onboarding of new customers, ensuring smooth adoption.
- Train and interview customers to help them become super users.
- Monitor usage, feedback and proactively resolve issues across a range of user personas.
- Identify expansion opportunities (upsell/cross-sell).
- Communicate customer insights with product & engineering teams.
- Help establish the foundation of the larger CS function.
- Look for ways to work smarter and not harder - including automating tasks.
technical requirements
- Experience in B2B SaaS CS (start-ups & enterprise or AI preferred).
- Strong organisational & communication skills.
- Ability to work independently in a fast-paced environment.
- Flexibility to collaborate across time zones (Europe-US based, with occasional Australia calls).
- Chemistry or Chemical Sector background is a plus, not required.
personal attributes
- Proactive, resourceful operator who takes ownership and drives outcomes.
- Comfortable with ambiguity and switching between strategic and hands-on work.
- Strong customer empathy and ability to build trusted relationships quickly.
- Clear, concise communicator who can simplify complex workflows.
- Bias toward action, experimentation, and continuous improvement.
- Highly organised with strong attention to detail and follow-through.
- Collaborative mindset with the ability to work asynchronously across time zones.
- Curious about AI and motivated to understand customer use cases deeply.
what you’ll get
- Early-employee position with meaningful equity and direct impact on the company’s trajectory.
- Opportunity to shape the Customer Success function from the ground up.
- Work with cutting-edge AI technology in a $5T global industry.
- Autonomy, trust, and a high-performance environment with no bureaucracy.
- Exposure to a global customer base (Europe + U.S.) and rapid cross-functional learning.
- Career growth as the company scales - leadership pathways for high performers.
- Remote-first culture with flexibility and support for travel to customers and team hubs.
NOTES
Join our team
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We teach
computers science.
OUR WHY
We are building chemistry-specific intelligence. Chemistry touches nearly every aspect of our lives and the problem we're trying to solve has significant scope and magnitude. It will directly affect people's lives for the better if we're successful. We are doing something that has never been done before - operating at a unique intersection of the physical and digital world.
